① All products sold in our store are measured by hand, and there may be a deviation of ±1-3CM.
② The color of the pictures and the actual color may have a certain color difference due to the display screen.
③ The same product may have color or size deviations due to different batches.
Delivery methods and shipping fees:
In-stock items: After confirming payment, they will be shipped within 1-3 days.
Pre-order items: After receiving the order, we will place an order with overseas suppliers. Pre-orders usually take 7-21 working days. However, some out-of-stock items may require waiting for restocking from overseas. Purchasing on behalf of customers has more uncertainties, and we cannot guarantee delivery time. Thank you for your understanding.
Customers can consider purchasing in-stock items at our physical store or placing orders for in-stock items on our website. For pre-order styles, except for those that cannot be purchased, no compensation will be made for other delays.
SF Express Cash on Delivery: Free SF Express shipping for purchases over HKD500 in Hong Kong, Macau, and Taiwan; products that do not meet the free shipping threshold will be sent via cash on delivery (shipping fee is approximately HKD25-40). For overseas shipments, please contact customer service to supplement the postage.
*For Taiwan orders, please provide the recipient's full Chinese name and ID/residence permit number as well as register with local customs for real-name authentication.
Pickup at Store: After the order arrives at the store, you will receive a notification via WhatsApp. Please pick up the goods within 30 days after receiving the notification.
Exchange procedure for non-defective products (color/size exchange):
1. Keep the product, accessories, packaging, hang tags, and accompanying items properly.
2. Contact online customer service.
3. After receiving the application, our store will confirm the accuracy and send detailed instructions.
4. After receiving the returned goods and inspecting them without any problems, if the desired replacement product is in stock, it will be sent out within 14 days.
5. If the desired replacement product is out of stock, there is no reordering service. Buyers can choose to replace it with a product of equal value or a coupon of equal denomination.
6. The round-trip shipping fee for exchanges is the responsibility of the buyer, and SF Express shipping fee is generally around HKD$30-40.
7. For products using discounts, if the return does not meet the threshold for the discount, the buyer needs to pay the price difference.
The following situations are not accepted for exchanges:
1. Products that have been received for more than fourteen days.
2. Products that are stained with makeup or dirt, or have been washed.
3. Vintage items and products in special price areas are not eligible for returns or exchanges.
4. Incomplete products, accessories, packaging, hang tags, or accompanying items.
5. Our store has physical stores and fitting rooms, and reference sizes are clearly stated on our website.
6. Purchasing on behalf of customers incurs higher costs; non-defective products cannot be refunded.